Last time, I shared that my sister bought Elba induction cooktop. This induction cooktop is new to me because for a long time we used LPG. My sister bought the induction last September last year but we used it only January this year. After a month of using it, error appears in the right side of the cooktop. Since the error appeared we didn’t use the cooktop until now. We reported it in the store because we believe it is still cover with warranty. The store told us that they will forward our concern to Elba main office. So, after 1 week (not sure) staffs from Elba came to the house and check the induction cooktop. After checking, they told my sister some issues why the error appeared and mentioned that they will get back to us whatever decision Elba store will make. They didn’t contact us for a week after they have checked our induction so I decided to send message through fb messenger. After two days, they calle and told me that the warranty was already void because the error happened because we didn’t install the induction properly.
I passed the message to my sister because she was the one bought the induction. So, she went to the store and didn’t accept what Elba’s decision. My sister said to the store that they didn’t tell her that the cooktop should be installed by them. Now, Elba is telling us that the problem now is the pots that we are using.
Well, until now we are still waiting for Elba to repair or give us another cooktop because this one is not cheap at all. And because we don’t have anything to use in cooking we always eat outside which is not good because we spend a lot. I thought Elba will solve the problem right after we reported it but not. I have no option but to buy Kyowa single induction for us to cook at home. It is still best to eat at home and we spend not much when cooking at home. I just hope that the kyowa I bought will last forever.